Refund policy

Return & Refund Policy

We hope you love your Stessa by Sarah purchase. However, if you wish to return an item, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return, items must be:

• Unworn and in perfect condition.
• Not worn outdoors and showing no signs of use.
• Returned in their original branded packaging.
• Dust bags and all included materials intact.

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

Return shipping costs are the responsibility of the customer.

To make the process as simple as possible, Stessa by Sarah can provide a fully tracked return label through our logistics partners upon request. The cost of the return label will be deducted from your refund.

Customers may also use their own fully tracked courier service. We recommend retaining proof of postage, as Stessa by Sarah Ltd cannot accept responsibility for items lost or damaged in transit.

How to Arrange a Return

Please contact us at customerservice@stessabysarah.com with your order number to arrange your return and receive return instructions.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–10 working days.

If an optional express delivery upgrade has been purchased, this charge is non-refundable unless the item is confirmed to be faulty.

Faulty or Incorrect Items

We take great pride in the quality and craftsmanship of every Stessa by Sarah piece.

If you believe your item is faulty, damaged or you have received the incorrect item, please contact us at customerservice@stessabysarah.com within 30 days of receiving your order, including your order number and photographs of the issue where possible.

If a manufacturing fault is confirmed, we will arrange the return and cover the cost of return shipping. Depending on the circumstances, we will offer a repair, replacement or refund in accordance with your statutory consumer rights.

Normal wear and tear, accidental damage, misuse or damage caused by improper care are not considered manufacturing faults.

Pre-Order Items

For pre-order styles, estimated dispatch dates will be clearly stated on the relevant product page.

Your Statutory Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.