Everything you need to know about shipping, returns and refunds.
Each Stessa by Sarah order is carefully prepared and dispatched from the United Kingdom. All orders are shipped via our trusted courier partners with complimentary fully tracked delivery.
Delivery times may vary depending on the destination country and customs processing.
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
For pre-order styles, estimated dispatch dates are clearly stated on the product page.
We hope you love your Stessa by Sarah purchase. However, if you wish to return an item, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
We reserve the right to refuse returns that do not meet these conditions.
Return shipping costs are the responsibility of the customer.
To make the process as simple as possible, Stessa by Sarah can provide a fully tracked return label through our logistics partners upon request. The cost of the return label will be deducted from your refund.
Customers may also use their own fully tracked courier service. We recommend retaining proof of postage, as Stessa by Sarah Ltd cannot accept responsibility for items lost or damaged in transit.
Please contact us at customerservice@stessabysarah.com with your order number to arrange your return and receive return instructions.
Once your return has been received and inspected, your refund will be processed to your original payment method within 5-10 working days.
If an optional express delivery upgrade has been purchased, this charge is non-refundable unless the item is confirmed to be faulty.
We take great pride in the quality and craftsmanship of every Stessa by Sarah piece.
If you believe your item is faulty, damaged or you have received the incorrect item, please contact us at customerservice@stessabysarah.com within 30 days of receiving your order, including your order number and photographs of the issue where possible.
If a manufacturing fault is confirmed, we will arrange the return and cover the cost of return shipping. Depending on the circumstances, we will offer a repair, replacement or refund in accordance with your statutory consumer rights.
Normal wear and tear, accidental damage, misuse or damage caused by improper care are not considered manufacturing faults.
For pre-order styles, estimated dispatch dates will be clearly stated on the relevant product page.
Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.
Stessa by Sarah Ltd, Burlington House, 19 York Road, Maidenhead, England, SL6 1SQ
Registered Company Number: 16020463
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